Terms And Conditions

Shipping Information

  • We ship to both domestic and international locations. International orders must be pre-approved. Where restricted by export law, some products may not be shipped to an international destination.
  • Shipping rates for most items are determined by weight and dimensions. All measurements will be rounded up to the nearest unit.

Return Merchandise Authorization

  • Call us immediately if you receive a damaged shipment or non-functional product.
  • All product returns must be authorized in advance by contacting Sterilizers.
  • Unauthorized returns will be refused and returned to you at your expense.

Return Guidelines

  • You may return new, unopened items within seven business days upon delivery.
  • Items must be returned in original packaging and in brand new condition.
  • We will not issue an RMA on items that are changed due to improper handling/packaging by the customer.
  • Full credit or exchange will be allowed for defective products upon receipt.
  • All non-defective returned items are subject to a 20% restocking fee plus shipping charges.
  • All returned items, regardless of condition, require a Return Merchandise Authorization (See Above)

Non Returnable Merchandise

  • New fully-functional autoclaves that have had water placed in the chamber or reservoir.
  • Merchandise that has been opened or used.
  • Special orders and optional accessories. Examples include custom upholstery, custom colors, custom sizes or a specific option that is compatible only with a specific product.
  • Most repair parts. Call for further details.
  • Individual items priced less than $25.00

Refund Processing

  • After processing your Return Merchandise Authorization, you should expect to receive a refund from 10 to 25 days after sterilizers or the vendor has taken possession of the returnable merchandise.
  • The refund period includes the transit time to receive your return (2 to 10 business days), the time it takes to process your return once it's received (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
  • All refunds are handled on a case-by-case basis. Call for further details.