"What Do The Customers Think About Alfa?"

	1
	"I have been using Alfa Medical since 1990" We have several sterilizers in our dental practice. Alfa is our source for all of our sterilizers needs. I have met them in 1990 at the Hinman trade show in Atlanta. They appear to be very helpful, and answered every question which I had. I was so happy that I made the decision to have Alfa rebuild my Pelton & Crane sterilizer. Since then, we had purchased 2 other sterilizers from Alfa, one new and one refurbished. They are always there ready to help and support us. I highly recommend them. They are ethical, professional, very technically oriented, and nice people to deal with. Molvin Richard DDS Pinehurst, NC 910-692-8586

	2
	"Alfa Medical stays behind their product and their work." In 1993 my Pelton & Crane sterilizer OCM broke down. I was about to throw it away and buy a new one. At the American Dental Association (ADA) convention, I looked around at different sterilizer companies. When I stopped by Alfa's booth, I was very happily surprised to find out that my Pelton & Crane could be restored to look like new. In addition to looking like new, Alfa installed automatic shut off and automatic vent mechanism which saves us time and avoids having to worry whether the sterilizer needs to be shut off or not. It does it by itself. This is another one of those decision that I made which I am very happy about. Shiri Danny DDS Los Angeles, CA 323-935-9102

	3
	"I highly recommend doing business with Alfa Medical" When my Pelton & Crane OCM sterilizer broke down in 1992, I didn't feel like spending $3000.00 to buy a new one. I was referred to Alfa Medical by a friend of mine from Patterson, NJ. I am so happy I let Alfa rebuild my sterilizer. For 7 years it worked great. In May 2000, the fill function stoped working. I called Alfa to see if they can service it. They explained to me what I needed to do over the phone. It is working great. I highly recommend them for rebuilding your Pelton & Crane OCM sterilizer. You may call me any time. Berkowitz Leonard DDS Lindenhurst, NY 631-549-1026

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	"I like to work with companies like Alfa where the owner will pick up the phone and help too" We have been using Alfa Medical for our sterilizer needs since 1992. We had Alfa rebuild 6 of our Pelton & Crane OCM sterilizers, and we purchased several other rebuilt sterilizers. We have several dental clinics in Georgia. Every time we have a need for parts, or if something is wrong, Alfa is very fast to react to our needs. We have been extremely pleased with them, and I would recommend them to anybody. Whenever I call, their customer service is ready to help and fulfill my needs. Another great benefit of Alfa Medical, is if I want to talk to Shlomo Savyon (founder and President of Alfa), he is available. I like working with companies, where the owner picks up the phone to help with daily issues. If you want to ask me any specific questions, please feel free to call me anytime. Musicer Richard DDS Norcross, GA 770-446-8000

	5
	"Alfa Medical helped us thru several issues we had on the phone for nearly 12 years" In 1989 I met Alfa Medical through an ad in DPR (Dental Product Report Magazine.) They sounded very helpful and pleasent on the phone when I ordered a re-manufactured Pelton & Crane OCM sterilizer. I am very happy with the decision to buy from Alfa. The sterilizer works great. I am also very satisfied with Alfa’s service. When there is an issue, I call them, they are very consciousness and eager to please. They helped us through issues we have on the phone, and make sure that everything works 100%. I highly recommend them.. Klausner Jack DDS Boston, MA 617/266-5544

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	"Just trust Alfa Medical, they know what they are doing, and will stay behind to serve you more then you can expect to. Their service to me exceeded my expectations" In 1992 I purchased a remanufactured Pelton & Crane OCM sterilizer from Alfa Medical. I met them at the Yankee Dental Meeting in Boston. The sterilizer works great to this day (April 19th, 2002). Yesterday my Pelton & Crane Validator stopped working again. I was tired of spending more money on repairing it, so I called Alfa to purchase another OCM. Alfa explained to me that I would be better off trading my Validator for Alfa's re manufactured Validator. They said that it will work just like the Pelton & Crane OCM ... manually and I will not have anymore electronic problems. I took their word for it, and I had them send me a validator to trade mine for it. What I have learned dealing with Alfa was that they keep their word, and whatever they do is a quality work. I was prooved of that. Call me in few months and I will tell you how the Validator trade in worked for me. Rosenthal Stuart DDS Ashland, MA 508/881-4266

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	"Loaners are always available from Alfa Medical" We started dealing with Alfa back in 1989. We own both the Pelton & Crane Sentry and the OCM. Alfa Medical had re-manufactured both of them for us. We have both sterilizers in a small sterilization area. Before we had Alfa re-manufacture our sterilizers, we could not hear the timer bell ring (this is because we have in all of our treatment rooms televisions for the patients comfort). The sterilizer would be running so many times longer then an hour. Many times causing malfunctioning of our sterilizers. The benefit of the Pelton and Crane OCM sterilizers shutting off and venting by themselves is tremendous, and saves a lot of money. Whenever we have had problems with the sterilizers, Alfa's service always responded right away. Alfa offered us loaners and gave us fast repair service. Alfa's repair technicians have always been great with help over the phone to diagnosis of our problems. Alfa has always given us advice on how to properly use and maintain our autoclaves. One of my main concerns with equipment suppliers was their ability and rediness to help when service issues come up (and they always seem to come up). Alfa Medical is big enough of a company to be able to help & support all of our sterilization needs, and small enough to be able to 'ON THE SPOT WHEN WE CALL' to poke their noses into our file to see what went wrong, and what is the right thing that is needed to be done to solve our issue. Richard G. Winston DDS & Wexsler Lisa DDS Mineola, NY 516-747-7330

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	"I am a very happy Alfa's customer since 1988" I first start dealing with Alfa back in May 1988. They have rebuild my Pelton & Crane to my fully satisfaction. I always was very happy with their services. It is very easy to deal with them. They always treat me with respect, and value my time. They work fast and take care of my needs right away. What else can you ask? Highly recommend Alfa. Tsiatis Chris DDS Jackson Heights, NY 718-565-1900

	9
	"I never make decisions quickly. However, I am so glad I did when I met Alfa representitive at the San Francisco Dental Meeting in 1990" I didn't hear about Alfa, and I didn't know who there were, but now, years later, I can tell you that this was a great decision on my part to purchase a sterilizer from them. I purchased a rebuild Pelton & Crane OCM Sterilizer, and I am very satisfied with it. I completely trust Alfa and everything they say is correct. Their advice is on target in regards to my needs. Their workmanship is a high quality one. The sterilizer I purchased from them never failed. In 1996 I purchased another Pelton & Crane OCM Sterilizer. I am very happy with that one too. I recently called to purchase an extra door gasket. Their customer service is so pleasant, helpful, and nice to deal with. I have been a dentist for many years. I dealt with many many different companies and vendors. You can definitely trust Alfa to do whatever they tell you they will do for you. Holloszy Fred DDS Redwood City, CA 650-367-1225

	10
	"I have always appreciated Alfa's courteous and expedient service" I met Alfa at the Yankee dental meeting in 1990. I wasn't sure if and when I will need them, but in 1995 I called because my Pelton & Crane Validator 8 needed to be repaired. They were so fast responding to my needs, and so helpful on the phone, that I decided to have them rebuild my sterilizer. It has been working great, and every time when I call them for service or support, I get such a great feeling that I made the right choice and decision. Cohen Herbert DDS Ware, MA 413-967-7140

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	" Everybody at Alfa is helpful. They respond to my needs so fast ... I love it…" "I have owned a Cox Dry Heat since 1993, and I have been using it every single day. Very easy product to use. Very simple. Glaeser Ronald DDS Anchorage, Alaska 907-563-3015

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	" It is a pleasure being a customer of Alfa Medical ... highly recommend them." "I have owned a Cox Dry Heat Sterilizer for many years. I will recommend to anybody who wants to use a simple, fast dry heat sterilizer to buy only the Cox" Kerr Michael DDS Howell, MI 48843 517-546-3085

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	" I was a very impressed with the service of Alfa" In the year 2001, I made the decision to purchase a large sterilizer from Alfa. We purchased the 16"x16"x26" chamber size sterilizer. The sterilizer was delivered and installed to our satisfaction. Our requirements were met in a very professional way by Alfa's staff. I would like to point out that our contact at Alfa (Mark Sanders), was very helpful. His skills to recommend us the proper sterilizer was very comforting. He was very patient and easy to work with. Alfa came thru with everything they promised. Rio Hondo Community College Gary Curtis Whittier, CA 562-692-0921

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	" I am a very impressed with the service of Alfa" In August of 1998, I found Alfa on the internet. I always call the company I want to business with when I find them on the web. I feel more comfortable that way. I did the same with Alfa. They were very pleasant on the phone, and eager to please me. I sent them my Pelton and Crane OCR+ to be rebuilt. The sterilizer came back in a great shape, clean looking and working the best ever. I then had sent them my other Pelton & Crane OCR+ sterilizer to have that one rebuilt also. They both are working fantastic. Any time I need a part, I call Alfa, and they are there ready to help. Terru Dipchand MD Kingston, Jamiaca 876/989-3459

	15
	"I am very happy to see that Alfa Medical serves the Veterinarian profession" I highly recommend anybody who has this sterilizer to have it re-manufactured. I had Alfa re-manufacture my Pelton & Crane OCR in 1994. I decided to have Alfa do it because of: 1. Finance. It was less costly than having to buy a new sterilizer. 2. I liked the fact that when they re-manufactured the sterilizer, they installed an automatic shut off and automatic vent mechanism so the sterilizer will never over heat again. 3. I have seen Alfa at the Northern States Veterenian meeting in Orlando every year for the past 11 years, and I am very pleased to see that they are interested in serving our profession. Neil Phillip DVM Henderson, KY 502-826-1114

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	"I made an economic decision to save money. I had Alfa Medical rebuild my Sterilizer." In 1995 my Pelton & Crane OCR sterilizer, which I had for many years broke down. I saw an ad for Alfa Medical and what they do to the Pelton & Crane OCR. I called and asked for literature describing what they do the Pelton & Crane OCR sterilizer in detail. They were very courteous on the phone, and sent me the literature. They were persistent, and every few months they called to find out how our sterilizer was doing. When my sterilizer broke down, I just made an economic decision to call Alfa and have them re-manufacture my sterilizer. "It was a very good decision, and till this day the sterilizer works perfect.” Douglas Peterschmidt DVM Independence, IA 319-334-6021

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	"Alfa Medical did everything they said they will do" I met Alfa Medical in 1996 Western States Veterinary Convention in Las Vegas. My Amsco sterilizer model 8816 wasn’t working. They told me that they can refurbish for the cost of $995.00, and that it will be guaranteed for one year. I gave them the go ahead, and I am so happy I did. They did everything they said they will do. Very reliable people to deal with. I was very impressed with their service, the courtesy they give me, and their whole way of professionalism. Trimble John DVM Robinson, IL 618-546-5428

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	"In particular we are pleased with our Alfa Medical representitive Mark Sanders" We traded our Pelton & Crane OCM sterilizer in May 1995. It has been working great. The way Alfa refurbished the sterilizer was very satisfying to us. The sterilizer is very reliable and so are the people at Alfa, In particular Mark Sanders who is our representative. Lazor Norman DVM Austinburg, OH 440-275-1071

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	"Alfa Medical has been very supportive to us" We bought the Pelton & Crane OCR sterilizer from Alfa in January 2000. The sterilizer is wonderful. . Alfa's customer service people are very nice and helpful when we called with questions. I highly recommend the sterilizers they sell, along with their service and support. Laurie Jones DVM Alachua, FL 386-462-3822

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	" Dispite the distance, Alfa has been a tremendous helpful" My hospital is located in Hawaii, and I was a bit concerned to purchase a sterilizer from Alfa Medical. However, their representative who I met in 1999 assured me that distance does not matter if the sterilizer is good, and if the back up support from Alfa is there. I have used a lot of different autoclaves over the years. The Bullet sterilizer is the best one I have ever used. I am happy as I can be. The sterilizer is very simple to use. Alfa's service department is very helpful whenever I call. I am very happy to recommend Alfa to anyone ... wherever you may be. Rod Pearson DVM Pearl City, HI 808-484-9070

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	"Alfa does what they promise" I met Alfa at the Western States meeting in Las Vegas in 1996. They explained to me what they can do for my sick Pelton & Crane OCR sterilizer. They suggested to complete rebuild with automatic shut off and venting mechanism. The price was phenomena, and I bought one. I was so happy with my decision that a year later when I opened another hospital, I bought another sterilizer from Alfa. Recently during the later part of the year 2001, I ordered a switch to be replaced in the sterilizer. My local repair guy who replaced the switch, said that this was the best conversion looking job he had ever seen. If you have a non working Pelton & Crane sterilizer, let them rebuild it for you. You will be very happy. Gary Lindquist DVM Visalia, CA 559-625-8549

	22
	"In am a very impressed with the service of Alfa" I wanted a top of the line autoclave. We called Alfa in 2001 and found out that they also sell re manufactured autoclaves. We talked to Mark Sanders who very skilfully explained to us about the working of the Validator sterilizer. We purchased the Validator and we very happy with it. It is working great. Seth Levine

	23
	"I Am Impressed With Alfa's Exceptional Customer Service" In August 2001 I purchased the Pelton & Crane OCM from Alfa Medical. Their customer service was outstanding when I first started to inquire about the sterilizer. It was almost midnight when I sent my 1st eMail, and 10 minutes later, I got a response. I was impressed. Alfa was great in putting up with my numerous and often redundant questions. I appreciate the time they took to answer me, and provide the help I needed to make a decision. Even though this was a small sale for their company, they took the time to walk me through the process to ensure I didn't make a mistake. That is customer service. They were so helpful. When my Pelton and Crane OCM arrived (a day earlier than estimated), I was as happy as a clam. I just ran it through two cycles with no problems - no agar or liquid boilover. They again took the time to guide me through the process. I really appreciated their help very much. I love this Pelton & Crane OCM. It works perfectly. I am so glad I didn't take a chance with an autoclave from someone else. I might have gotten the OCM for less than what I paid Alfa for it, but what happens if it has a problem? The sterilizer has been perfect. No problems at all. I am very glad I bought it from Alfa. The only thing I regret is not having a larger chamber to accommodate larger flasks of media. However, when I mentioned this to Alfa, they right away offered me to take it back and ship me the larger sterilizer for its original price, without penalty for returning the OCM I have been using for four months. I really hope Alfa will sell lots of autoclaves in 2002. Their customer service is exceptional. When they asked me if they can put my testimony on their web site, I told them that they certainly may put me on their web site. I would love to tell people how happy I am with their products and service. Robert Miller - Biologist Deerfield, NH 603-/463-9994

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	" Alfa was so helpful in determining my sterilization needs" Specifically I would like to praise their representative Mark Sanders (ext 218). He was so patient in helping me to find the exact sterilizer I need. When I need to find a leasing company to finance this transaction, Mark was also very instrumental with this issue. He got me involved with Lance leasing who arranged for the financing. We purchased a Consolidated sterilizer 20" X 20 "X 38" Sterilizer on March 21st, 2002 It was installed by us, and it is working great.. CIMA Technology Inc Dr Jashwant Sharma Pittsburgh, PA 724-733-2627

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	"Alfa is fast, efficient, and well-organized" I have been doing business with Alfa since 1992. What strike me the most about Alfa is that how quick, fast, and prompt they are when I call them, or visit their facility. In addition to that, they have very inviting personality, they are friendly, welcoming, and pleasant. Whenever I have questions for them, they are helpful, informative, and revealing. Since I am very close to them, I just drop by their facility whenever I have a need for their services. Here is what I see --They are well-organized, full of energy, and efficient with whatever task they are doing. Frank Romano Wantagh, NY 516-781-5030

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	"Reliable sterilizer from a reliable company" I purchased the Tuttnauer 1730EK from Alfa back in 1993, and it has been holding up beautifully. It has been working great. Only once I had a problem with water leaking form the door, and Alfa right away sent me a door gasket. The sterilizer has been very reliable. The times we called Alfa to purhcase a distilled water, spore test, and the gasket, we were greated with respect, pleasent, and forthcoming respons. The Tuttnauer is a very easy, simple, and uncomplicated sterilizer to use. We never had a break down, and it was always there ready to be used. Latter Mitchell MD Bellflower, CA 562-920-8829

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	"Very functional sterilizer" I purchased the Tuttnauer 2340E sterilizer in 1994, and never had a problem with it. Very happy and please with it, and with Alfa Medical service and support. Holloway Deirdre MD Pontiac, MI 248-858-8330

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	"I am very happy with the Tuttnauer sterilizer I bought from Alfa back in 1993" This note is written in 2002 which is almost 9 years after the purchase. Never had any problem with the sterilizer, nor with Alfa Medical who sold it to me. I highly recommend to buy this to anyone. Gordon Bruce MD White Plains, NY 914/949-9200

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	" I am very happy I purchased the sterilizer from Alfa" The Tuttnauer we purchase from Alfa in November 2000 is great, it is very large in size, and quick too. We use it every day. Moyer packaging was established in 1877. We know when we see a company with a good solid customer service. Alfa is certainly one of those companies, Always there, ready to offer help and support. We mainly interact with Mark Sanders, who is a true businessman, helpful and pleasent to work with. Moyer Packing Co Craig Nguyen 215-723-5555 Ext 2830

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	" Alfa is a very reliable company to wotk with" I purchased the 'AN74I' Gas sterilizer back in July 2002. I am very pleased with it. It is very kind to my instruments. No rust or corrosion. Alfa was very helpful whenever I called for support. Richardson Robert DVM Sacramento, CA 916-485-5274

	46
	" I am very pleased with Alfa's service." Alfa had rebuilt my Pelton and Crane OCM sterilizer in 1991. It is working great until this day. In March of 2003 I called with an issue I had with the sterilizer. They gave me a recommendation of what to do over the phone. It worked. I would highly recommend you to rebuild your Pelton and Crane OCM sterilizer and not to buy anyting else. Shirley Robert DDS Oklahoma City, OK 405/946-4416

	48
	"Alfa always gave me prompt service" I bought my first Tuttnauer sterilizer back in 1990. I met the owner Shlomo Savyon at the New York Dental convention. He knew exactly what sterilizer to recommend for my practice, and he had the best price on the convention floor. Alfa's service is great. They know everything about sterilizers. They always steer me in the right direciton. They never try to sell me more then what I need. On May 21st, 2003, I called them because the switch on my autoclave was stuck. After spending few minutes on the phone with their technical department, they suggested to ship me the switch, and for me to replace it. Some companies would try to make more money out of this situation, by sending a service tech to my office, or request I ship the sterilizer to their location. But Alfa suggested the best solution for me, at the least possible cost to me, and I appreciate that. Fried David DDS Yalesville, CT 203-265-7118

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	"You're doing everything painless." I found what I needed rather quickly, and it was an easy checkout. Thank you. Greg Hapke Arapahoe Community College Littleton CO 303-797-5618

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	"Mike, your sales rep was very helpful" He was also friendly, and supportive. I wil definetely do business with Alfa in the future. Ed Bell Indiana University Bloomington, IN 812-856-8046

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	" It was a very efficient experience to do business with Alfa Medical" Mike Reilly, the person I dealth in your company was very helpful. Thank you. He was also very friendly and supportive. I will definetely buy parts from Alfa Medical, as some customers of mind area always asking for some parts help . Andres Abrego Dentadec SA Lago Wenner, Mexico 011/524-54520

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	"Alfa's web site is 'Considerably above average as far as web site ordering'" I searched Google for 'Autoclave gasket' and Alfa's web site came up right away, literally under a minute. I missed the option to expedite the shipping, and I was very happily surprise to see that Alfa Medical took my advised and made the shipping option very easy and clear to understand. Sherry FLAGSTAFF, AZ 928-523-0509

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	"Alfa's web site is 'Considerably above average as far as web site ordering'" I searched Google for 'Autoclave gasket' and Alfa's web site came up right away, literally under a minute. I missed the option to expedite the shipping, and I was very happily surprise to see that Alfa Medical took my advised and made the shipping option very easy and clear to understand. Sherry Flagstaff, AZ 928-523-0509

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	"Fast Dry Sterilizer" This is a good fast dry sterilizer Cox is very reliable. It is very easy to use, no need any special maintenance. It is very easy to opearate, every day, just turn on the power, then it is ready to use for whole business hours. It is very powerful.